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Frequently Asked Questions
Shopping Information
How long does delivery take?
Orders are dispatched within 24 hours. Delivery across Pakistan usually takes 2–5 working days, depending on your location.
Do you offer free shipping?
Yes. We offer FREE nationwide shipping on orders above PKR 2,000.
Can I track my order?
Absolutely. Once your order has been shipped, you'll receive tracking details so you can monitor your parcel until it arrives.
Do you deliver all over Pakistan?
We deliver to cities and towns across Pakistan through trusted courier partners.
Orders and Products
Are your jewelry products exactly the same as shown in the pictures?
Yes. Every product is photographed professionally, and we strive to ensure that every item you receive matches the images shown on our website. Slight color differences may occur due to screen settings or lighting.
What materials are used in your jewelry?
Our collection features premium-quality gold-plated, silver-plated, zircon, cubic zirconia, pearls, and American diamond jewelry. Every piece is carefully selected for its elegant design, durability, and comfortable wear.
Is your jewelry suitable for everyday use?
Yes. Many of our minimalist and lightweight designs are perfect for daily wear. To maintain their shine, avoid direct contact with water, perfume, and harsh chemicals.
How do I choose the right jewelry?
Each product page includes detailed descriptions, dimensions, and clear images. If you need styling advice or product recommendations, our support team is happy to assist you.
Payment
Which payment methods do you accept?
We accept:
- Cash on Delivery (COD)
- Debit & Credit Cards
- Secure Online Payments
Is online payment secure?
Yes. All online transactions are processed through secure payment gateways to ensure your information remains protected.
Returns & Exchange
What is your return policy?
If you're not completely satisfied with your purchase, you can request a return or exchange within 48 Hours of receiving your order, provided the product is unused and in its original packaging.
Can I exchange a damaged or incorrect item?
Yes. If you receive a damaged, defective, or incorrect product, please contact us within 48 hours with your order number and product images. We'll arrange a replacement as quickly as possible.
Are sale items eligible for returns?
Sale or clearance items may not qualify for returns or exchanges unless they arrive damaged or incorrect. Please refer to our Return Policy for complete details.
Jewelry Care
How can I keep my jewelry looking new?
Store your jewelry in a dry place, keep it away from water, perfume, and cosmetics, and gently clean it with a soft cloth after use to preserve its shine.
Will the jewelry tarnish?
Our jewelry is crafted with high-quality plating and proper finishing. With proper care and storage, it will maintain its beauty for a long time.
Account & Support
How can I contact Daruche?
You can contact our customer support team through WhatsApp, email, or the Contact Us page. We're always happy to help with product inquiries, order updates, and after-sales support.
How can I stay updated about new arrivals and special offers?
Subscribe to our newsletter and follow Daruche on social media to receive updates on exclusive collections, seasonal sales, and special promotions.